CONNECT

Vision and Goals

CONNECT helps people achieve sustainable living wage jobs and financial health and wellbeing by partnering to provide essential skills, knowledge and social capital in one central and supportive location.

Partners

Service Summary

CONNECT offers the services of five agencies working to improve the financial mobility of low-income families. This innovative collaboration capitalizes on greater utilization of existing services that are collocated, integrated and managed collectively to achieve greater impact for clients and greater efficiencies for service providers.


Impact

The CONNECT Premise:
Bundled services leads to better outcomes.

2015 CONNECT Snapshot 2,292 Employment Services 1,388 Financial Education and Services   398 Income and Housing Stabilization   260 Skill Development

2015 CONNECT Snapshot

2,292 Employment Services
1,388 Financial Education and Services
  398 Income and Housing Stabilization
  260 Skill Development

 
I felt like I had a whole team to support me.
— Margerie Serrano, Coached Client

Highlighted Services

COACHING

Residents have diverse experiences and diverse problems, but beyond the struggles of poverty, residents have big dreams for themselves, for their families. Coaching brings a qualitative approach to the problems facing the community and helps residents map a course to those dreams.

VITA: VOLUNTEER INCOME TAX ASSISTANCE

The Earned Income Tax Credit (EITC) and Child Tax Credit (CTC) keep nearly 2 million people out of poverty each year. Through volunteer training, client outreach, and operating multiple sites, CONNECT provides one of the most robust VITA programs in the region with 42 volunteers serving 1,100 and returning $1.7 million to residents. 


Sierra Leone Refugee Recovers from Layoff

Fleeing war-torn Sierra Leone, Victor S. arrived in the United States in 2004. At Marriott Long Wharf, he was trained in food service and then found work at a high-end grocer for ten years.  Life in the U.S. stabilized -- until new management laid off everyone in his department. 

Devastated by the abrupt layoff, Victor turned to CONNECT. Financial Coach Anne Auerbach advocated for Victor, persuading his previous employer to write a strong letter of reference. Armed with this letter and a personal reference from Coach Auerbach, Victor quickly landed new job. He has also received much needed housing assistance from Matt Gibson of CONNECT’s housing partner MBHP.


Milestones

 Janet Yellen, Chair of the Board of Governors of the Federal Reserve System, kicked off her visit to Boston with a tour of the area’s most innovative financial opportunity center, CONNECT.

 Janet Yellen, Chair of the Board of Governors of the Federal Reserve System, kicked off her visit to Boston with a tour of the area’s most innovative financial opportunity center, CONNECT.

2016 – The launch of CONNECT 2.0, a data driven approach to generating paths to services and increasing CONNECT’s capacity. 

2015 – Evaluation shows bundling works for greater client success in income, assets, and credit scores. 

2014 – Federal Reserve Chair Janet Yellen came to hear how unemployed individuals were finding jobs with our support.

2013 – CONNECT center construction completed, and integration of partner data begins, enabling the program to scale up and measure progress.

2012 – CONNECT launches: Workforce Innovation Grant secured for $3 million, allowing pursuit of CONNECT’s bold vision

2011 – TND lead the business planning and program development for CONNECT