Join Our Team

Financial Capabilities Manager

Community Engagement Manager


CONNECT Intake & Public Benefits Internship

Financial Capabilities Manager

The Neighborhood Developers (TND) is a non-profit community development corporation working to revitalize neighborhoods by building affordable housing, promoting economic empowerment, and supporting strong community connections. TND believes resilient, connected neighborhoods empower people to grow and prosper. Our target areas are Chelsea and Revere, historic but largely low-income gateway communities, home to a richly diverse population of first and second generation immigrants from Central America, the Caribbean, Africa, and Southeast Asia.  TND is the founder of the CONNECT partnership, through which five organizations seek to co-locate and integrate services to help people achieve economic mobility. TND’s contribution to CONNECT is two-fold: it coordinates the partnership, and provides financial capabilities programming for all CONNECT clients.

Clients primarily hail from Chelsea, Revere, East Boston, Malden and Everett (75%). CONNECT’s intake data shows that 69% of clients came from households earning less than $20,000 per year. Twenty-six percent do not have a high school diploma; only 14% have a college degree. Many clients are new Americans, with 59% reporting a primary language other than English.

Background & Summary Description of Position

The Financial Capabilities Manager (Manager) is responsible for implementing activities to meet the organization’s goals for family financial stability and mobility.  Having predictable access to resources allows families to make ends meet month to month, from which they are able to envision a future for themselves, their neighborhood, and their community. To that end, the Manager will manage all aspects of implementation for three distinct programs: Financial Education and Skill Building, Free Tax Preparation, and Public Benefits Screening and Application Assistance (SNAP, WIC, and MassHealth). Of the 4,000 families CONNECT serves each year, about 25% come for programs under the purview of the Manager. The Manager reports to the CONNECT Director and works closely with CONNECT’s Financial Coaches and financial institution partners.  The Manager also interacts directly with CONNECT’s partner organizations that offer housing services, employment and training assistance, and adult education.  Training will be provided as needed.

Duties and Responsibilities

Program Management

  • Manage annual tax program in Chelsea and Revere, typically serving 1,000 families and generating $2.2 million in refunds. Responsibilities include recruiting, training, and supervising 35-45 volunteers and 2-5 seasonal staff; providing and overseeing quality review and timely transmission of all tax returns.
  • Provide a mix of supervision and direct case management for approximately 400 public benefits applications per year: complete online applications for benefits and recruit, train, and monitor effectiveness of interns, volunteers, and part-time staff working on public benefits (2-5 people total).
  • Manage the design, implementation, and improvement of existing and new financial education classes (4-6 offered each quarter on a rotating basis).
  • Conduct research on best practices, and attend various convenings in and outside of Boston to contribute to mutual learning and connect with similar institutions.
  • Track service delivery, progress, and client outcomes for all programs.
  • Develop and improve programs based on client outcomes and research on best practices.
  • Manage referrals for services that fall within the Manager’s purview (e.g. financial education).
  • Recruit participants through marketing of programs and direct outreach.
  • Encourage client awareness and usage of other CONNECT services.
  • Coordinate with other relevant TND departments, for example with Learning and Evaluation to refine outcome metrics, and with Resident Services to improve outreach in TND properties.
  • Coordinate with CONNECT partner organizations, as needed.
  • Establish and maintain working relationships with other relevant organizations, such as financial institutions, local non-profits, etc.

Promoting Our Mission

  • Work with CONNECT Director and other TND staff to conceptualize and carry out strategies for accomplishing the core mission of TND and CONNECT.
  • Develop and maintain effective working relationships with collaborating agencies, institutional neighbors, public and private funders, residents, city, state, and government officials.
  • Carry out the organization’s commitment to residents of Chelsea and low-income people of color in Chelsea in their efforts to build and sustain their community and improve their own lives.


  • Ensure that all organizational policies and procedures are followed.
  • Develop new department procedures, as required.
  • Work with the CONNECT Director to develop and monitor annual budget.
  • Attend Board of Directors meetings to make presentations, as required.
  • Represent the organization’s financial capabilities work at meetings with funders.
  • Help to prepare reporting for funding sources.
  • Contribute to a strong sense of organizational teamwork through activities including regular staff meetings, group discussions and staff retreats.
  • Participate in the planning and implementation of agency-wide events.
  • Participate in regular staff meetings.
  • Perform other TND-related duties as needed.


Required Skills


  • Bilingual Spanish/ English.
  • Three years of experience with community-based education or service programs.
  • Master’s degree or highly relevant work experience.
  • Strong program implementation skills:  demonstrated ability to manage time and volunteers, prioritize appropriately among multiple competing demands, and solve problems.
  • Detail-oriented, well-organized, and able to work independently.
  • Strong computer skills with Microsoft Office suite and with Salesforce or other databases.
  • Excellent communication skills.
  • Ability to interact positively and effectively with a variety of people from different backgrounds including race, ethnicity, gender, sexual orientation and socioeconomic status.
  • Able to work some weekday evenings and daytime Saturdays during tax season (January-April), plus occasional evenings throughout the rest of the year.

Preferred Qualifications

  • Experience working with low-income clients from a variety of racial/ethnic groups and countries.
  • Knowledge of community resources in Chelsea and surrounding communities.
  • Experience working with and in collaborations.
  • Previous experience with VITA (Volunteer Income Tax Assistance).
  • Strong work ethic, a good sense of humor, and a commitment to social justice. 

To Apply

The Neighborhood Developers is an Equal Opportunity and Affirmative Action Employer.  We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. All listed minorities are encouraged to apply.

Please submit cover letter and resume to:
Human Relations Manager
The Neighborhood Developers
4 Gerrish Avenue
Chelsea, MA 02150

Or email to Please specify position in the subject line.

Community Engagement Manager

TND is hiring a full time Community Engagement Manager to lead Community Engagement efforts in Revere.   The CE program builds social capitalby fostering person-to-person and people-to-place relationships, develops the skill and will of resident leaders to take on leadership roles at TND and in their community, encourages civic engagement in order to build neighborhoods of choice were neighbors have elevated community standards and a sense of efficacy.

The Community Engagement Manager will be a flexible self-starter, working with a network of engaged and empowered residents in Revere. S/he will be a “people person,” excited to bring people together and will make connections between residents to broaden and deepen the network, support local priorities, and develop leaders who carry out the work of neighborhood revitalization.  The Community Engagement Manager will also staff the Revere Community Committee, a resident group working to improve quality of life in the Shirley Avenue neighborhood, through ongoing outreach, resident leadership development and administrative support.  Lastly, the Manager will be managing neighborhood revitalization projects identified through our work with residents and stakeholders.  This person will work to engage residents, support local advocacy, and manage projects that are related to the improvement of quality of life conditions in Revere.  This position has a flexible schedule and requires evening and weekend work.

Duties and Responsibilities

  1. Meet annual goals to build community and TND’s network through a range of activities, including:
    • 1-1 meetings and outreach, organizing and supporting social events in our properties and the neighborhood at large
    • TND Membership recruitment
    • Maintain positive relationships with partners, including participating in key partner meetings
    • Supporting the planning and implementation of TND’s Annual Meeting, including turnout of Revere participants
  2. Staff the Revere Community Committee, a resident group working to improve quality of life in the Shirley Avenue neighborhood, by maintaining clear communication with committee members, foster resident leadership, preparing for and attending meetings, overseeing implementation of the neighborhood action plan, providing technical support to any sub-committee formed by the RCC, and recruiting community leaders to participate.  Work with resident leaders to implement key Shirley Ave Action Plan items including Shirley Ave Shines, the Shirley Ave Cultural Festival and other resident-driven initiatives.
  3. Support infrastructure-related projects in Revere and Chelsea that resident groups may undertake, including but not limited to:
    • Building support for TND’s real estate developments
    • Creation of Walnut Ave Park
    • Murals & community art installations
    • Build relationships with neighborhood business owners and connect to business strengthening resources, including the City’s Façade Improvement Program
    • Advocacy and infrastructure improvements to parks and other public spaces
  4. Tell the story of our work to residents, network members, and funders by supporting program communications, including regular:
  • Community-wide emails
  • Blog posts.
  • Social Media
  1. Identify emerging needs, issues and trends among low-and moderate-income Revere residents, that may impact housing, economic self-sufficiency, or community vitality.  Propose appropriate responses, including new programs or outreach efforts, for TND to respond to these emerging needs.
  2. Maintain accurate records, produce timely written and verbal reports.
  3. Provide general assistance, as needed, for TND events, and undertake other activities and duties as requested.


Required Qualifications

  • Bi-lingual English-Spanish , English-Khmer or English-Arabic
  • College graduate or equivalent experience in community outreach/organizing
  • At least 3-5 years of work as a community organizer or at least 2-3 years of work in community outreach, planning or project management; experience with physical improvements, construction, or lending are a plus
  • Aptitude and interest in relationship-building, outreach/organizing, fostering collaborative community and municipal partnerships , neighborhood planning, and community development
  • Understanding of government systems; experience working with government systems preferred
  • Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects
  • Genuine enthusiasm for meeting, motivating, and involving people in community activities
  • Excellent verbal and written communication skills
  • Demonstrated ability to work independently and as part of a team
  • Skillful organizer with demonstrated problem-solving initiative
  • Strong work ethic, a good sense of humor, and a commitment to social justice
  • Computer skills and MS Office proficiency required
  • Willingness to work a flexible schedule, including nights and weekends



Other qualifications desired, but not required:

  • Experience working in a diverse multi-cultural community
  • Experience producing e-newsletters and developing marketing campaigns
  • Knowledge of affordable housing and community development issues


To Apply/More information


TND is an Equal Opportunity and Affirmative Action Employer.  Submit cover letter and resume to:

Human Relations Manager

The Neighborhood Developers, Inc.

4 Gerrish Avenue

Chelsea, MA 02150


Or email to  Please specify the job title in the subject line.



In order to better serve our community The Neighborhood Developers is running a survey of the local community and need people to help administer these surveys. This position entails going out to assigned addresses in the community and encouraging residents to fill out community surveys. The persons must be able to accurately and quickly record responses and return these responses, in good condition, to a recorder at the TND office. Due to the nature of the work, surveyors will work in pairs, making punctuality and interpersonal skills necessary. There are positions available in the Bellingham Square area of Chelsea and the Shirley Ave neighborhood of Revere. Position runs June 2017 through August 2016.


  • 18 years old or older
  • Proficient in English or Spanish (Bilingual preferred)
  • Able to navigate a 10 block area, map provided
  • Reliable and punctual
  • Works well with others
  • Able to record information legibly
  • Able to work with little or no supervision
  • Able to walk and stand for 2 hour periods.

How to apply

Send your resume to:
Canada Lutes

CONNECT Intake & Public Benefits Internship

The Neighborhood Developers, Inc. (TND) creates vibrant neighborhoods where people from all walks of life can thrive. Focused in Chelsea and Revere, TND has crafted a remarkable track record of success through investments that are conceived, designed, and fostered by neighborhood residents, municipal partners, and many stakeholders. TND brings its core strengths -- building homes, engaging neighbors, and fostering economic mobility -- to community partnerships that create thriving families and strong neighborhoods. TND created and supports the CONNECT Financial Opportunity Center that co-locates and integrates the services of five agencies working together to improve the financial mobility of 4,000 clients annually.

Based at the CONNECT office in Chelsea, the Intake & Public Benefits intern will work one-on-one to help families apply for SNAP (Supplemental Nutrition Assistance Program, formerly called food stamps), MassHealth, and WIC benefits. These public benefits have proven antipoverty impacts for low income families and provide an important safety net. Each of these public benefits provides clients with a significant increase to their monthly income, but many of CONNECT’s clients are missing out on accessing these benefits due to systemic barriers in the application process, stigma associated with participation in government programs, or lack of awareness of eligibility. The Public Benefits intern will help eliminate barriers to financial stability among CONNECT’s low-income constituency through providing application assistance and case management support throughout the entire application process.  The intern will help families to submit applications for benefits, collect required documentation, and navigate the complicated application process. Additional responsibilities include participating in bi-weekly core services staff meetings, providing an orientation of other services to clients, completing intake forms, calling the DTA and MassHealth customer assistance lines to help resolve client cases, and creating referrals to other services. Other tasks and activities may be added, based on the intern’s interests and organizational need.

This position is a good match for you if you like working directly with families, are bilingual (English and Spanish), have a high attention to detail, and can advocate for others. You’ll find that no two cases are the same, so this position requires creativity and flexibility in figuring out how to best help each client. The position also requires a high level of responsibility and ability to work independently.

We are looking to fill multiple intern positions and will fill the positions on a rolling basis. The ideal candidate can commit to a minimum of 10 hours a week. The schedule is flexible, and will be determined based on your availability and program need.

For more information, please contact Stefanie Shul, Program Director: 617-889-1375

Become a Member

If you are just looking to get involved in a more general way, become a TND Member. The Neighborhood Developers relies on members like you! As a community organization, membership is a crucial part of TND’s mission to strengthen our neighborhoods-and that can only be done with your help. Sign up to be a member today and get exclusive access to members-only events, newsletters and updates on community happenings that effect you and your neighborhood! For more questions contact Melissa Walsh at 617-889-1375 x 34 or

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