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Community Engagement and Collective Impact Director
CONNECT Intake & Public Benefits Internship
Community Engagement and Collective Impact Director
The Neighborhood Developers (TND) As a community development corporation with a 39-year history, TND creates vibrant neighborhoods where people from all walks of life can thrive by addressing the systemic challenges of poverty and community disinvestment. Our principal programs are: COMMUNITY ENGAGEMENT to foster a resilient social network and civic infrastructure; REAL ESTATE DEVELOPMENT to strengthen housing markets and expand affordable housing inventory; and FINANCIAL CAPABILITIES to increase family prosperity, delivered in conjunction with our CONNECT partners. Focused in Chelsea and Revere, TND has crafted a remarkable track record of success through investments that are conceived, designed, and fostered by neighborhood residents, municipal partners, and many community stakeholders.
TND is hiring a full-time Community Engagement and Collective Impact Director. The Community Engagement program supports social capital building and civic leadership through resident leadership training, community building events, neighborhood improvement projects, and strategic collaborations. The Director will lead the team of three Community Engagement staff devoted to building the network of engaged and empowered Chelsea and Revere residents. The Director will be a network builder, making connections between residents, supporting advocacy efforts, and developing leaders to contribute to the work of building communities of opportunity. The Director will support engagement in the civic infrastructure through outreach and partnership building with residents, city officials, and other stakeholders. The Director will also manage the CE program through strategic planning, leadership, supervision of CE staff and resident fellows, leaders, and volunteers.
A key component of TND’s community engagement efforts in Chelsea involves functioning as the backbone agency for the Chelsea Thrives partnership, a very successful collective impact initiative in Chelsea. This is a partnership of 15 core partners and over 30 total partners working toward a shared goal of improving community safety and perception of safety by 30% over ten years. The collective work of the partnership focuses on addressing four key drivers of crime: Substance Use Disorders/Trauma, Lack of Youth Opportunities, Low Social Cohesion and Poor Physical Conditions. As the backbone agency of Chelsea Thrives, TND manages the initiative’s data and evaluation functions, facilitates governance meetings, stewards co-management of joint grants, leads strategic thinking and is continuously building and maintaining partner relationships. Entering year four, the work of the Director focuses on overall sustainability of the initiative, including funding, partner relationships and implementation strategies.
Duties and Responsibilities
1. Manage the Community Engagement Program in Chelsea and Revere, including:
- Supervise staff and volunteers;
- Create and implement strategic vision and relevant workplans with program staff;
- Identify, implement and evaluate community improvement and placemaking projects such as community gardens, public art installations, and community park builds;
- Ensure community involvement in city civic infrastructure including neighborhood revitalization planning;
- Represent TND at city and partnership meetings;
- Working as a member of TND’s senior staff, coordinate strategic directions for the program and the agency.
2. Support leadership development through the expansion of the leadership training offerings in both cities:
- Identify emerging leaders and recruit participants for a series of leadership and civic engagement workshops;
- Through partnerships and planning, carry out leadership workshops.
1. Facilitate and Manage Chelsea Thrives
- Maintain the vision and focus of the shared goal of improving community safety
- Manage the overall governance of the initiative, including convening/facilitating monthly Executive Council meetings and managing the sustainability process
- Support Strategy Implementation:
- Ensure mutually reinforcing activities and accountability for getting work done across partners
- Assist partners to secure needed resources and technical assistance
- Coordinate meetings and agendas across the partnership, as needed
- Support each domain’s success by facilitating process and systems improvements, and securing adequate resourcing
- Providing regular reports on group progress against goals and indicators
- Help define the backbone organizational structure and business plan
2. Coordinate and facilitate communication in collaboration with Communication staff
- Create and execute communications campaign that addresses safety perception and communicates the work of the partnership
- Support community member engagement
- Produce and manage external communications
- Present the work of the initiative in public meetings and conferences in the field
3. Data & Evaluation
- Support continuous learning on the technical side by working with TND Evaluation & Learning Director in aggregating and analyzing data, finding trends, and reporting back to the group.
- Assist collaborative partners to establish clear shared impacts and outcomes, and measurements practices including annual review and revision of outcomes and measurements
- Facilitate technical assistance to build partner’s data capacity
1. Build TND’s membership base through 1:1 meetings, outreach, and events in our properties and the neighborhood at large.
2. Tell the story of our work to residents, colleagues, and funders by supporting program communications, including
- Enhance TNDs social media presence
- Ensure that constituents are informed of engagement opportunities through email blasts and other marketing/communication efforts.
- Represent TND in Chelsea and Revere community meetings, with funders, and in regional and national community building networks, as requested by the Executive Director.
3. Identify emerging needs, issues and trends among low-and moderate-income Chelsea and Revere residents, and particularly tenants in housing owned by TND, that will impact housing, economic self-sufficiency, or community vitality. Propose appropriate responses, including new programs or campaigns, for TND to respond to these emerging needs.
4. Work with the TND Director of Resource Development and the Thrives Executive Council to create and implement a fundraising plan, including setting development targets, cultivating funder relationships, managing grants and developing existing funds. Manage grant reporting and financial tracking responsibilities.
5. Maintain accurate records, produce timely written and verbal reports.
6. Provide general assistance, as needed, for TND events, and undertake other activities and duties as requested.
- Master’s degree in a related field is preferred; Bachelor’s degree with 10 years work experience may be considered.
- 8 – 10 years of relevant professional experience, e.g., project management, program development, organizing and outreach, business development and management, etc.
- Outstanding communication and interpersonal skills with the ability to build authentic relationships with a diverse set of stakeholders
- Strong strategic and planning skills including the ability to think strategically on both organizational and systemic levels over multi-year horizons
- Experience with complex project management and stakeholder management
- Track record of leading, inspiring and developing high performance teams
- Comfort with ambiguity and ability to thrive in a fluid, entrepreneurial environment; willingness to “roll up one’s sleeves” and extend beyond formal responsibilities based on the needs of the work
- Strong data acumen and ability to oversee complex shared-management systems
- Strong facilitation and presentation skills before multiple types of audiences
- Excellent quantitative, verbal and written communication skills
- Skillful manager with demonstrated problem-solving initiative and ability to deliver results
- Strong work ethic, a good sense of humor, and a commitment to social justice
- Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects
- Genuine enthusiasm for meeting, motivating, and involving people in community activities
- Knowledge of affordable housing and community development issues
- Experience working in a diverse multi-cultural community
- Bi-lingual English-Spanish (both written and spoken)
- Demonstrated ability to work independently and as part of a team
- Computer skills required (MS Office products proficiency helpful)
- Willingness to work a flexible schedule, including nights and weekends
To Apply/More information
TND is an Equal Opportunity and Affirmative Action Employer. Submit cover letter and resume to:
Human Relations Manager
The Neighborhood Developers
4 Gerrish Avenue
Chelsea, MA 02150
Or email to personnel@TNDinc.org. Please specify the job title in the subject line.
CONNECT Intake & Public Benefits Internship
The Neighborhood Developers, Inc. (TND) creates vibrant neighborhoods where people from all walks of life can thrive. Focused in Chelsea and Revere, TND has crafted a remarkable track record of success through investments that are conceived, designed, and fostered by neighborhood residents, municipal partners, and many stakeholders. TND brings its core strengths -- building homes, engaging neighbors, and fostering economic mobility -- to community partnerships that create thriving families and strong neighborhoods. TND created and supports the CONNECT Financial Opportunity Center that co-locates and integrates the services of five agencies working together to improve the financial mobility of 4,000 clients annually.
Based at the CONNECT office in Chelsea, the Intake & Public Benefits intern will work one-on-one to help families apply for SNAP (Supplemental Nutrition Assistance Program, formerly called food stamps), MassHealth, and WIC benefits. These public benefits have proven antipoverty impacts for low income families and provide an important safety net. Each of these public benefits provides clients with a significant increase to their monthly income, but many of CONNECT’s clients are missing out on accessing these benefits due to systemic barriers in the application process, stigma associated with participation in government programs, or lack of awareness of eligibility. The Public Benefits intern will help eliminate barriers to financial stability among CONNECT’s low-income constituency through providing application assistance and case management support throughout the entire application process. The intern will help families to submit applications for benefits, collect required documentation, and navigate the complicated application process. Additional responsibilities include participating in bi-weekly core services staff meetings, providing an orientation of other services to clients, completing intake forms, calling the DTA and MassHealth customer assistance lines to help resolve client cases, and creating referrals to other services. Other tasks and activities may be added, based on the intern’s interests and organizational need.
This position is a good match for you if you like working directly with families, are bilingual (English and Spanish), have a high attention to detail, and can advocate for others. You’ll find that no two cases are the same, so this position requires creativity and flexibility in figuring out how to best help each client. The position also requires a high level of responsibility and ability to work independently.
We are looking to fill multiple intern positions and will fill the positions on a rolling basis. The ideal candidate can commit to a minimum of 10 hours a week. The schedule is flexible, and will be determined based on your availability and program need.
For more information, please contact Stefanie Shul, Program Director:
The Neighborhood Developers (TND) is a non-profit community development corporation that believes that great neighborhoods empower people to grow and prosper. TND’s programs revitalize neighborhoods by building affordable housing, supporting economic mobility, and encouraging residents and stakeholders to engage in community improvement activities. TND operates in Chelsea and Revere, historically largely low-income Gateway communities, home to a richly diverse population including immigrants from many regions. TND’s award winning real estate development work is complimented by an active Community Engagement Department and the nationally-recognized CONNECT program, which addresses resident economic and workforce development.
Nuestra Comunidad is a non-profit organization devoted to building the wealth and enhancing the physical, economic, and social well-being of Roxbury and other underserved populations in greater Boston through a community-driven process that promotes self-sufficiency and neighborhood revitalization. Nuestra has a rich history of developing high quality affordable and mixed use housing, encouraging home ownership, engaging the community in leadership opportunities, increasing financial resiliency through financial coaching and foreclosure prevention, and supporting the development of local small businesses.
Position Summary Description
In January of 2018, TND and Nuestra will embark on a joint venture which will include common (intra-agency) and unique local programs. Both organizations currently use Salesforce as their primary database for capturing, processing, reporting, and reflecting on and learning from key data. The Database Administrator will be charged with supporting the alignment of these separate systems to enhance both local and joint endeavors as well as maintaining the quality and accuracy of the data. The Database Administrator will work closely with core program managers and the Director of Learning and Evaluation to ensure we are capturing the best and most efficient information to promote on-going growth and learning.
· Ensure inter-operability and reliability across platforms including select data integration with a particular focus on efficiency and simplicity in order to enhance potential replication for future partners.
· Help maintain and strengthen a culture of learning where data and information is core to enhancing growth and fidelity to the mission.
· Responsible for scoping, designing and maintaining the technological capabilities and tools to support the work of TND and Nuestra including: custom objects/fields, page layouts/views, workflows/flows/process builder, and other configurations as needed
· Maintain, create and update user roles, security, profiles, workflow rules, etc.
· Responsible for developing and updating system documentation and related materials, including procedures and maintenance of the Salesforce data dictionary
· Implement, deploy, and maintain integrations to other systems
· Stay current with Salesforce releases and leverage updates applicable to the organizations’ needs
· Manage ongoing support requests and administrative needs of users such as: building customized reports and dashboards, setting up automation, troubleshooting issues, etc.
· Create new reporting capabilities and respond to ad hoc reporting requests, as needed, for internal grant reports, evaluation and opportunity analysis, and forecasting.
· Maintain data integrity. Ensure data is clean, accurate, and complete; includes scheduling regular data cleaning activities and ensuring users have the training they need to properly input data.
In collaboration with the Director of Learning and Evaluation:
· Collaborate with program managers to identify key metrics and areas needing further research.
· Manage the data for metrics, key performance indicators, and other grant-related requirements
· Develop reports, dashboards, and data visualizations for presentation and analysis to staff and board.
· Work with internal teams to understand and resolve specific data collection and/or analysis needs.
· Critical Thinking - the ability to monitor, assess, respond to, and create changes to internal systems if data and/or internal/external factors indicate the need to make a shift in programmatic decision-making.
· Project Management – the ability to utilize time and resources effectively and efficiently.
· Technical Capacity – the resources, skills, experience, knowledge, and aptitude to utilize data and analytical tools to solve issues
· Interpersonal Communications - the ability to effectively engage and communicate with non-technical staff on the execution of solutions to various needs.
· Flexible/Adaptable/Service Oriented – Able to support the needs of different types of users/personalities across multiple functions and independently manage shifting priorities. Can quickly move from report building to automation to troubleshooting mode to end user support to systems planning. Able to communicate openly about shifting priorities, timelines and workload.
Education, Training, Skills and Experience
· 3-5 years related and relevant work experience required
· Salesforce Administrator certification preferred
· Prior experience in a nonprofit preferred
· Strong detail orientation and quantitative skills
· Good interpersonal skills
· Excellent organization, prioritization, follow-up, analytical, and time management skills
· Ability to handle multiple priorities, deadlines, and challenging situations
· Dependable, with strong work ethic and personal integrity
The Neighborhood Developers, Inc. is an Equal Opportunity and Affirmative Action Employer.
Submit cover letter, resume and salary range to:
Human Relations Manager
The Neighborhood Developers, Inc.
4 Gerrish Avenue
Chelsea, MA 02150
Or email to personnel@TNDinc.org. Please specify position in the subject line.
Become a Member
If you are just looking to get involved in a more general way, become a TND Member. The Neighborhood Developers relies on members like you! As a community organization, membership is a crucial part of TND’s mission to strengthen our neighborhoods-and that can only be done with your help. Sign up to be a member today and get exclusive access to members-only events, newsletters and updates on community happenings that effect you and your neighborhood! For more questions contact Melissa Walsh at 617-889-1375 x 34 or firstname.lastname@example.org.